Error Message - A Valid Internet Connection is Required

Issue

When logging into the FileCenter Portal through the FileCenter DMS Software, you are getting the error message, "A Valid Internet Connection is Required."

Reason

There are four reasons you could be getting this error. 

1. You have lost internet connection and you really don't have a valid internet connection.
2. You have incorrectly entered your password
3. The password that you set up contains a special character, such as *%$#@! 
4. Two-Factor Authentication has been enabled

How to Resolve and Eliminate Each Reason

1. You have lost your internet connection
Most likely if you are reading this page, you have internet connection, and that will eliminate this possibility of causing the issue at hand.

2. You have incorrectly entered your password
Your password is case sensitive, so be sure that your CAPS lock is not turned on and then slowly type out your password.

3. The password that you set up contains a special character
If you entered a special character in your password at the time of creating your account, this will cause the "A Valid Internet Connection is Required" error to show. I know that this error message is misleading, and I apologize for the inconvenience in that regard. If you have a special character in your password, you can go to your FileCenter Portal domain and click on the Forgot Password or you can log into your account to reset your password.

How Do I Change/Reset my FileCenter Portal Password

4. Two-Factor Authentication has been enabled
Currently the Two-Factor Authentication (TFA) is not enabled for the portal. We use a third-party to do this process and it is currently not available and we are unable to disable from the portal at this time. If you have enabled TFA, you will need to log into your account and disable it from the Web Access part of the portal. 

Steps
a. Log into your portal by opening a browser and go to your Portal Domain, for example https://fileshare.filecenterportal.com/ and just replace "FileShare" with your subdomain.
b. Once logged into the Portal, click on your name in the top right corner of the Window
c. Click on Personal Settings
d. Click on the Deactivate Two-Factor Authentication
e. Finished

If you are unable to log into the Web Access version of the FileCenter Portal, then contact support by emailing them at [e-mail] and in the subject line, enter "Cannot Log Into FileCenter Portal because Two-Factor Authentication is Enabled"